FAQ
Orders & Payment
What payment methods do you accept?
All major credit and debit cards, Afterpay (pay in 4 interest-free instalments), plus any express checkout options like Shop Pay, Apple Pay, or Google Pay shown at checkout. All prices are listed in Australian Dollars (AUD).
Can I change or cancel my order after placing it?
Email us as soon as possible at sales@dinksupply.com.au with your order number. If it hasn't shipped yet, we'll do our best to change or cancel it for you.
Shipping
How much does shipping cost?
$11 AUD standard shipping (free on orders over $150 AUD), or $15 AUD for express. NSW customers can also pick up for free in Canley Vale.
Do you ship internationally?
Yes, to New Zealand (A$38 standard, A$55 express) and the USA & Canada (A$58 standard, A$75 express), tracked with Australia Post. Prices show in your local currency at checkout. Any import duties or taxes are paid by the recipient on delivery.
Can I pick up my order?
Yes, if you're in NSW. Choose "Pickup in Canley Vale, NSW" at checkout. It's free, and orders are usually ready within 24 hours. After you order, we'll email you the pickup address and arrange a time that suits you.
Returns, Refunds & Warranty
What's your return policy?
If you change your mind, you can return an unused item in its original packaging within 14 days of delivery for an exchange or store credit (change-of-mind returns aren't eligible for a cash refund). Return shipping is paid by the customer. Full details are in our Refund Policy.
What if my paddle arrives faulty or damaged?
Contact us with your order number and photos of the issue as soon as possible. You can choose a full refund or a replacement, and we'll cover the return shipping cost for genuinely faulty items.
Do you offer a warranty?
Yes — every paddle is covered by our own 3-month in-house warranty from the date of delivery, covering manufacturing defects and faults from normal play (like delamination, core issues, or a face that cracks under normal use). It doesn't cover general wear and tear, cosmetic scratches, edge guard wear, or damage from misuse or accidents.
How do I start a return or make a warranty claim?
Fill in our returns & warranty form with your order number and what's happened. For faulty items and warranty claims, also email 2–3 photos of the issue to warranty@dinksupply.com.au. We'll get back to you within 1–2 business days.
Preorders
The RPM Jade 16mm is now in stock (the 14mm is sold out for now). The BNB Loco 2 is on pre-order, estimated to ship late November (this is an estimate and may move a little earlier or later).
How do preorders work?
You pay a deposit upfront to reserve your paddle. We invoice or charge the remaining balance separately ahead of the shipping date shown on the product page.
Is the preorder deposit refundable?
No — preorder deposits are non-refundable. If you change your mind before the remaining balance is charged, your deposit is forfeited and the preorder is cancelled. If the paddle itself arrives faulty, our standard warranty and faulty-item terms still apply.
When will my preorder ship?
The estimated shipping date is listed on the specific preorder product page. We'll email you as soon as it's on its way.
Discounts
Do you have a discount for new customers?
Yes — sign up with your email (via the popup or the form in our footer) and we'll give you a code for 10% off your first order. It's valid once per customer.
Products
Are your paddles authentic?
Yes, every paddle and accessory we sell is 100% authentic.
What accessories do you sell?
Overgrips (in 10 and 60-packs), Lifetime LT Pro 48 balls, tungsten tape, edge guard tape, and paddle cleaner — everything you need to keep your paddle in top condition.
Do you have accessory bundles?
Yes, two value packs. The Accessories Starter Pack ($70, save $20) includes a Daltom overgrip 10-pack in your choice of colour, clear edge guard tape (4-pack), tungsten tape and a 3-pack of Lifetime balls. The Accessories Essentials Pack ($90, save $25) adds PIKLE paddle cleaner.
Not sure which paddle is right for you?
Get in touch at sales@dinksupply.com.au or through our Contact page — we're happy to help you find the right fit.